The website www.youareit.ro is the property of ATOZIT SRL, a company organized under the laws of Romania, with its registered office located in Brasov, at Str. Sitarului, no. 19, and registered with the Brasov Trade Register under no. J8/2608/2018, CUI 40121648, email address: info@youareit.ro.
This document, together with the Privacy Policy and the Cookie Policy, provide third parties with the regulations regarding the terms and conditions governing the use of the website www.youareit.ro. The use of the Website as defined below (including access, navigation, purchase of available products and services) constitutes an implicit agreement to comply with the terms and conditions outlined in this document, as well as the policies and information displayed on the website, including special terms and conditions, with all the effects and consequences arising therefrom.
The website www.youareit.ro is an e-commerce website that offers personalized and non-personalized gifts for sale via the internet.
YOUAREIT reserves the right to periodically update and modify these Terms and Conditions to reflect any changes in the way you can use the website. In the event of any such changes, YOUAREIT will display the modified version of the Terms and Conditions, which is why we ask you to periodically check the content of this document.
!. Definitions
WEBSITE: Domain: www.youareit.ro
CONTENT has the following definition:
– all information on the SITE that can be visited, viewed;
– the content of any e-mail sent to its USERS, MEMBERS or CUSTOMERS by YOUAREIT by electronic means and/or any other means of communication available;
– any information communicated by any means by an employee of YOUAREIT to the USER, MEMBERS, or CLIENT, according to the contact information specified by him;
– information related to the products, services, and/or tariffs charged by YOUAREIT in a certain period;
– information related to the products, services, and/or tariffs charged by a third party with whom YOUAREIT has concluded partnership contracts, in a certain period, and which appear on the SITE;
– data relating to YOUAREIT or other privileged data thereof.
SERVICE – e-commerce service conducted exclusively on the publicly available portions of the Site, in the sense of granting the CLIENT the possibility to contract products and/or services using exclusively electronic means, including also other means of distance communication (e.g. by telephone).
USER – The natural or legal person (under public or private law) who has or obtains access to the CONTENT as a visitor to the site to view it, through any means of communication (electronic, telephone, etc.), without implying the existence of a written agreement of use between YOUAREIT and without necessarily requiring the creation and use of an ACCOUNT. By using the website www.youareit.ro, the USER implicitly agrees to these “Terms and Conditions”. Otherwise, he has the right to renounce the use of this site at any time.
MEMBER – The natural or legal person (under public or private law) who has or obtains access to the CONTENT, through any means of communication (electronic, telephone, etc.) or based on a use agreement between YOUAREIT and him and which requires the creation and use of an ACCOUNT.
CLIENT – The natural or legal person (under public or private law) who has or obtains access to the CONTENT and SERVICE, after creating the MEMBER ACCOUNT and launching and receiving an order.
ACCOUNT – the set consisting of an e-mail address and a password that allows a single MEMBER access to restricted areas of the SITE through which access to the SERVICE is made.
DOCUMENT – this “Terms and Conditions” file
ORDER – the expression of the desire to purchase one or more products and/or services through the website www.youareit.ro, made by a CLIENT who wants the respective product(s) to be delivered to the address mentioned in the contact form.
SPECIAL ORDER – is an ORDER of personalized or made-to-order products, in quantities or sizes different from those in stock, which can be made with elements from the design of the products presented on the SITE or that incorporate certain images sent by the CUSTOMER.
DISTANCE CONTRACT – according to the definition contained in O.G.34/2014, art. 2 point 7, the distance contract is concluded between the professional and the consumer within an organized distance sales or service provision system, without the simultaneous physical presence of the professional and the consumer, with the exclusive use of one or more means of distance communication, up to and including the moment the contract is concluded; it is the ORDER made on the website www.youareit.ro and confirmed by YOUAREIT verbally (by telephone) or electronically (email), without requiring a confirmation of receipt from the buyer. An order not confirmed by YOUAREIT does not have the value of a Contract.
NEWSLETTER / ALERT – a means of periodic, exclusively electronic information on products, services, and/or promotions carried out by YOUAREIT in a certain period, without any commitment from YOUAREIT with reference to the information contained therein (maintaining prices, promotions, stock clearance, etc.) if certain situations arise that require unexpected changes.
TRANSACTION – collection or reimbursement of an amount resulting from the sale of a product/service by YOUAREIT from/to the CLIENT, by using the services of the card processor approved by YOUAREIT or through the reimbursement systems of courier companies, regardless of the delivery method.
Ordering any product and/or service on the SITE implies acceptance of this DOCUMENT. Each CLIENT gives his/her consent by checking the box “I agree with the ‘Terms and Conditions'” before effectively confirming the order. The transactions comply with the conditions stipulated in art. 9 of the Electronic Commerce Law 365/2002. The confirmation of an order (by clicking on the “Place order” button) has the status of an electronic signature, within the meaning of art. 4 point 3 of the Electronic Signature Law no. 455/2001, having the same value as a handwritten signature.
This DOCUMENT constitutes a contract between YOUAREIT and the CLIENT and applies to all orders placed through the Site. The Client undertakes to take note of these “Terms and Conditions” before placing an ORDER.
2. General
2.1. THE DOCUMENT establishes the terms and conditions of use of the SITE/CONTENT/SERVICE by the USER, MEMBER, or CLIENT, if the latter does not have another valid user agreement concluded between YOUAREIT and it. These terms and conditions contain mandatory provisions for any USER registered or unregistered on the SITE.
2.2. Accessing, visiting, and viewing the CONTENT of this SITE is allowed to all USERS, the MEMBER status of this site is at your free choice. The use, including but not limited to accessing, visiting, and viewing the content and the SERVICE, implies the MEMBER or CLIENT’s adherence to these “TERMS AND CONDITIONS” unless the respective content does not have other distinct and separately formulated conditions of use. The CLIENT undertakes to constantly monitor the updates and additions to the “TERMS AND CONDITIONS” chapter. In the event of any misunderstandings, the “TERMS AND CONDITIONS” chapter valid at the time of the misunderstanding between the parties and its notification in writing to YOUAREIT, with confirmation of receipt, shall apply.
2.3. Access to the SERVICE is made exclusively by accessing the publicly available website www.YOUAREIT.ro.
2.4. By using the SITE/CONTENT or SERVICE, the USER/MEMBER or CLIENT is solely responsible for all activities arising from its use. He is also liable for any material, intellectual, or electronic damage or any other nature caused by him to the SITE/CONTENT/SERVICE, YOUAREIT, or any other third party with whom YOUAREIT has concluded contracts, in accordance with the Romanian legislation in force.
2.5. If the USER/MEMBER/CLIENT does not agree and/or does not accept and/or revoke his/her consent to the DOCUMENT, then:
2.5.1. He/She waives access to the SERVICE and other services offered by YOUAREIT through the site, to receiving newsletters/alerts and/or communications from YOUAREIT of any nature (electronic, telephone, etc.), without implying any subsequent guarantee from YOUAREIT.
2.5.2. YOUAREIT will delete all data referring to it from its database, without any subsequent obligation of any party to the other or without any party being able to claim damages from the other.
2.5.3. THE CLIENT/MEMBER may at any time reverse his decision to agree and/or accept the DOCUMENT, in the form in which it will be available at that time.
2.6. In order to exercise his right provided for in article 2.5, he may contact YOUAREIT or use the links in the content received from YOUAREIT intended for this purpose.
2.7. THE CLIENT may not unilaterally revoke the agreement expressed in favor of the DOCUMENT during the period of a CONTRACT or until he has paid the equivalent of all the CONTRACTS not honored to YOUAREIT.
2.8. If the CUSTOMER has paid the equivalent of all the unfulfilled CONTRACTS to YOUAREIT and revokes his/her consent expressed in favor of the DOCUMENT during the course of an ORDER, YOUAREIT will cancel his/her ORDER without any subsequent obligation of either party to the other or without any party being able to claim damages from the other.
2.9. The status of MEMBER/CUSTOMER is addressed only to individuals who are at least 18 years old, who have registered properly and who have not been suspended or removed by YOUAREIT from the database, regardless of the reason. The possibility of ordering online on this SITE is available only to persons residing in Romania. By becoming a MEMBER, they confirm that they meet all the conditions mentioned, including for delivery to any territory outside Romania for the international delivery option.
3. Contents
3.1. All content, including but not limited to static/dynamic, stylized images, logos, graphics, trade marks, texts and/or multimedia content presented on the SITE, are the intellectual property of YOUAREIT or, where applicable and expressly mentioned, of third parties (in which case the content may be followed by the original title of ownership and/or any other note required by the rightful owner of the respective content, for which YOUAREIT undertakes to hold the license to use and/or publish).
THE CONTENT is protected according to copyright and laws regarding intellectual and industrial property rights. The design of the site is the property of ATOZIT SRL, protected by the Law on Copyright and Intellectual and Industrial Property. The use without the written consent of ATOZIT SRL of any of the mentioned elements is punishable according to the laws in force. The computer programs used on this site are the property of ATOZIT SRL (or its software suppliers) and are protected by the Copyright Law.
3.2. THE USER, MEMBER or CLIENT is not allowed to copy, transfer, modify and/or otherwise alter, use, link to, display, include any content in any context other than the original one intended by YOUAREIT, include any content outside the YOUAREIT site, remove the signs signifying YOUAREIT’s copyright on the content as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the content, except with the express consent of YOUAREIT.
3.3. Any content to which the MEMBER or CUSTOMER has or/and obtains access by any means is subject to the DOCUMENT, in which case a specific and valid user agreement does not accompany the content concluded between YOUAREIT and it, and without any implicit or express warranty from YOUAREIT with reference to that content.
3.4. The USER/MEMBER/CLIENT may copy, transfer, and/or use content only for personal or non-commercial purposes, only if these do not conflict with the provisions of the DOCUMENT.
3.5. In the event that YOUAREIT grants the MEMBER or CLIENT the right to use, in the form described in a separate user agreement, a certain content, to which the MEMBER has or obtains access pursuant to this agreement, this right extends only to that content or those defined in the agreement, only during the period of its existence or these contents on the site or the period defined in the agreement, according to the conditions defined in the agreement, if they exist and does not represent a contractual commitment on the part of YOUAREIT for the respective MEMBER, CLIENT or any other third party who has/obtains access to this transferred content, by any means and who could be or is prejudiced in any way as a result of this content, during or after the expiration of the user agreement.
3.6. No content transmitted to the USER, MEMBER or CLIENT, by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting and/or viewing does not constitute a contractual obligation on the part of YOUAREIT and/or the YOUAREIT employee who mediated the transfer of content, if any, with respect to the respective content.
3.7. Any use of the CONTENT for purposes other than those expressly permitted by the DOCUMENT or by the user agreement that accompanies it, if any, is prohibited.
3.8. In the case of honoring a Special Order that uses images other than those found in the design of the products on the SITE, the CLIENT guarantees that he is the owner of the transmitted images, the concept, that he is authorized to use them, and that he has all the copyrights to request the execution of the order. THE CLIENT guarantees that the images comply with the laws, do not violate intellectual property rights and do not have illicit content, do not present incitement to hatred, violence, etc.
3.9 THE CLIENT is solely responsible for the files/images uploaded to the SITE. In this regard, THE CLIENT guarantees that any file (images, text, etc.) uploaded to the SITE is its property or is authorized to use them and has all copyrights to request the execution of the order, has all necessary permissions according to legal requirements to distribute, transfer or store the respective files/images on the SITE or to make them available in any way within the use of the Site or the placement of ORDERS. THE CLIENT guarantees that the images comply with the laws, do not violate intellectual property rights and do not have illicit content, do not present incitement to hatred, violence, etc.
4. Contact
4.1. YOUAREIT publishes on the site the complete and correct identification and contact data of the CLIENT or MEMBER.
4.2. By using the contact form or the service details presented on the site, the MEMBER or CUSTOMER allows YOUAREIT to contact them by any available means, including electronic means.
4.3. Partial or full completion of the contact form and its submission does not represent any commitment of any kind on the part of YOUAREIT to contact the MEMBER or CUSTOMER.
4.4. Accessing the site, using the information presented within it, visiting the pages or sending e-mails or notifications addressed to YOUAREIT is done electronically, by telephone, or any other means of communication available to the MEMBER or CUSTOMER and YOUAREIT, thus being considered that he consents to receiving notifications from YOUAREIT by electronic and/or telephone means, including communications by e-mail or through announcements on the site.
4.5. YOUAREIT reserves the right not to respond to all requests of any nature, received by any means of communication (electronic, telephone, etc.).
5. Newsletters and alerts
5.1. When the MEMBER or CLIENT creates an account on the site, by accepting the “TERMS AND CONDITIONS” DOCUMENT, he/she may also opt to receive NEWSLETTERS and/or ALERTS from YOUAREIT, if available.
5.2. The data taken from the MEMBER for the purpose of sending newsletters and/or alerts can and will be used by YOUAREIT within the limits of the “Privacy Policy”.
5.3. The MEMBER or CLIENT may opt out of receiving newsletters and/or alerts at any time as follows:
5.3.1. By using the specially designated link within any newsletters and/or alerts received.
5.3.2. By changing his/her acceptance to receive newsletters and/or alerts and using pages in restricted areas, by using the ACCOUNT.
5.3.3. By contacting YOUAREIT, according to the contact information, and without any further obligation of either party to the other or without either party being able to claim damages from the other.
5.4. Opting out of receiving newsletters and/or alerts does not imply waiving the consent given for the DOCUMENT.
5.5. YOUAREIT reserves the right to select the persons to whom it will send newsletters and/or alerts, as well as the right to remove from its database any MEMBER or CLIENT who has previously expressed consent to receive newsletters and/or alerts, without any subsequent commitment from YOUAREIT, or any prior notification thereof.
5.6. YOUAREIT will not include in newsletters and/or alerts sent to the MEMBER or CLIENT any other type of advertising material in the form of content that refers to any third party that is not a partner of YOUAREIT at the time of sending the newsletters and/or alerts.
6. Privacy and Personal Data Security Policy
Please review the Privacy Policy regarding the processing of personal data, which is part of this DOCUMENT.
See the Cookies Policy, which is part of this DOCUMENT.
7. Online Sales Policy
7.1. Access to the service
7.1.1. Access to the SERVICE is allowed to any USER or MEMBER who owns or creates an ACCOUNT.
7.1.2. To be allowed access to the SERVICE, the MEMBER will have to accept the provisions of this DOCUMENT.
7.1.3. YOUAREIT reserves the right to limit the CLIENT’s access to the SERVICE and even to delete his/her ACCOUNT if it considers that based on the behavior of the CLIENT, the access and existence of the CLIENT’S ACCOUNT could harm YOUAREIT in any way. This right can be exercised at any time and it is not necessary to notify the CLIENT in this regard.
7.1.4. Sharing an account between multiple CLIENTS/MEMBERS is prohibited. Each MEMBER/CLIENT can have only one ACCOUNT.
7.1.5. If such shared access is discovered, YOUAREIT reserves the right to cancel or suspend the CUSTOMER’s access to the CONTENT or SERVICE.
7.2. Products and services
7.2.1. YOUAREIT may publish on the site information about products, services and/or promotions practiced by it or by any other third party with whom YOUAREIT has concluded partnership contracts, within a certain period of time and within the limit of available stock.
7.2.2. The products and/or services purchased through the SERVICE are intended exclusively for the personal use of the CUSTOMER.
7.2.3. YOUAREIT may limit the ability to purchase certain products or services available on the site at a given time, to one or more CUSTOMERS.
7.2.4. All prices for products or services presented on the site are expressed in lei (RON) and are final sales prices to CUSTOMERS.
7.2.5. Discounts, reductions and promotions are not cumulative. The discount with the highest value, valid at the time of placing the order, is always kept.
The price of a product displayed on the site crossed by a line and followed by a lower price signifies the initial selling price and the discount price within a promotion, at a given time. These prices are purely informative and may be subject to change at any time.
7.2.6. The invoicing of purchased products is made exclusively in RON using the information provided by the CLIENT in the form intended for this purpose. YOUAREIT is not responsible for the correctness of the information provided by the CLIENT for the invoice. If payment is made by bank card, the order will be confirmed when the invoice is issued to the CLIENT. Until that moment, the value of the order will be blocked in the CLIENT’s account and will not be transferred to YOUAREIT’s accounts.
7.2.7. Payment by bank transfer (payment order) is made only based on the issuance of a proforma invoice that will be received by email. In this case, the products will be reserved in stock for three working days until the payment is confirmed by the bank. If the payment is not confirmed, the order reservation will be deleted from the system.
In the case of online or bank account payments, YOUAREIT is not/cannot be held responsible for any additional costs incurred by the CUSTOMER, including, but not limited to, currency conversion fees applied by the issuing bank of their card, if the currency of issue differs from RON. The responsibility for this action lies solely with the CUSTOMER.
7.2.8. All information used to describe the products and/or services available on the site and their sale (texts/static/dynamic images, product weight, characteristics, stocks,/multimedia presentations/links to other partner sites, etc.) does not represent a contractual obligation on the part of YOUAREIT, these being for presentation purposes. YOUAREIT may withdraw a product offer or modify it at any time, may discontinue the sale of certain products or expand/restrict their number (limited series), without owing damages or other penalties to any current or potential CUSTOMER.
7.2.9. In describing and presenting the image of the products or services, YOUAREIT reserves the right to use other products (accessories, etc.) that are not included in the costs of the respective products and that will not be delivered when purchasing the products on the SITE. The photos of the products displayed on the SITE may have slight differences from the real products (color, shades, etc.) due to the light at the time of photography and the electronic presentation interface, but YOUAREIT makes every effort to ensure that the photos reflect the ordered products as realistically as possible. The differences that may appear also depend on the technical specifications and settings of the monitor used. There may also be differences between the product available in the preview field / presentation page and the personalized products in their final form, these differences being attributed mainly (but not limited to), to the following situations: (i) the type of product (for example, products made of wood, natural leather may have small manufacturing imperfections that are not considered product defects); (ii) the technical details of the equipment used in the personalization process (e.g., the intensity of the engraving may differ), (iii) the brightness of the photos transferred onto various surfaces (depending on the personalization technique, the material used and the quality of the photos, differences in hue/intensity/brightness may occur), (iv) other causes inherent in the personalization process (personalized products being handmade). Situations involving complaints regarding those found in this clause will be analyzed on a case-by-case basis and YOUAREIT reserves the right not to consider them as defects in the products, therefore not accepting their return/refund.
7.3. Validity and availability of products and services
7.3.1. YOUAREIT reserves the right to modify the rates charged for the products and/or services available on the site without prior notification to the MEMBER or CUSTOMER.
7.3.2. The purchase price of the products and services is the one at the time the ORDER is placed, within the limit of the available stock.
The products may appear on the SITE with the following specifications:
In stock – the product is available in stock and can be delivered after sending the ORDER and confirmation by YOUAREIT according to the terms specified at the time of placing the order or communicated later by YOUAREIT and within the limit of the existing physical stock. The stock is updated at least once a week. If due to an error one of the ordered products can no longer be delivered (stock error, human error, etc.) and the payment has been made, YOUAREIT will return the money to the CUSTOMER.
Out of stock – the product is not available and there is no precise information regarding its return to stock
Available /Pre-order/Delivery in 1-2 weeks/Available to Order for Special Orders – the product can be delivered based on a firm order, within the term and conditions agreed upon at the time of order confirmation. For the purchase of products on an order basis, depending on its value, an advance payment of at least 50% of the value of the products may be requested. If due to an error one of the ordered products can no longer be delivered (stock error, technical error, human error, etc.) and the payment was made online or to the bank account, YOUAREIT will return the money to the CUSTOMER for the product in question.
In the case of personalized products, their return cannot be made taking into account their unique character which makes saleability to other customers impossible. In this case, the return can only be made following the discovery of manufacturing defects, according to art 7.9.1.
YOUAREIT is not responsible for fluctuations in suppliers’ stocks and cannot be held liable if a product or its component parts disappear from the offer of its suppliers or sub-suppliers.
7.3.3. The purchase price of promotional products and services is the one at the time the ORDER is placed, within the limit of the available stock and/or the promotional period, if defined.
7.3.4. The purchase price of products or services in an issued and confirmed ORDER cannot be modified at a time subsequent to its issuance except with the agreement of the parties.
7.3.5. The purchase price of products and/or services in an honored contract cannot be modified.
7.3.6. THE CUSTOMER may give up the products and services purchased through the order, only during the period of time between placing the order and its transformation into a contract according to art. 7.4.9, when contacted by, or contacts YOUAREIT to cancel the order, provided that the products have not been personalized/finalized by the time of notification of their cancellation or modification. If the payment was made by card, the provisions of point 7.4.6 apply.
7.4. Online order
7.4.1. THE CUSTOMER may place orders for products sold at a given time, exclusively on the SITE.
7.4.2. By completing the order, the CUSTOMER agrees that all data provided by him, necessary for the purchase process, are correct, complete and true at the date of placing the order, referred to in this DOCUMENT as the ORDER LAUNCHED/ISSUED/PLACED.
7.4.3. By placing the order, the CUSTOMER agrees that YOUAREIT may contact him, by any means available/agreed by YOUAREIT (by phone or email) for personal confirmation of the order for the following purposes:
7.4.3.1. Validation of the availability of the products and the quantities purchased by the CUSTOMER.
7.4.3.2. Validation by the CUSTOMER of the value of the order placed, including, depending on the situation, other value-added services (i.e. transport, etc.)
7.4.3.3. Mutually agreeing on the delivery details of the products.
If the ORDER cannot be confirmed for various reasons (technical, human, force majeure, etc.) within 3 (three) business days at most, it is automatically canceled by the system. Customers accept that YOUAREIT cannot be forced to deliver an order that has not been confirmed under the above conditions.
7.4.4. YOUAREIT will unilaterally terminate and automatically cancel an order placed by the CUSTOMER, even without prior notification to the CUSTOMER, without any subsequent obligation of either party to the other or without either party being able to claim damages from the other, in the following situations:
7.4.4.1. Non-acceptance by the issuing bank of the CUSTOMER’s card, of the transaction, in the case of online payment;
7.4.4.2. Invalidation of the transaction by the card processor approved by YOUAREIT, in the case of online payment;
7.4.4.3. The data provided by the CUSTOMER on the site are incomplete or incorrect;
7.4.4.4. The CUSTOMER’s activity on the site may and/or cause damages of any nature on the part of YOUAREIT and/or its partners.
7.4.4.5. The existence of an unsuccessful delivery to the same customer for reasons such as refusal to pay the order value, recipient not found at the address, recipient not answering the phone, or if the customer is on the list of non-payers (the customer is automatically included in this list for objective reasons: refusal to receive the package, cancellation of the order after its completion for unjustified reasons, etc.) etc.;
7.4.4.6. For other objective reasons.
7.4.5. The CUSTOMER may cancel an order placed, when contacted according to 7.4.3., provided that the products in the order have not been finalized / in progress.
7.4.6. In the event that the CUSTOMER cancels an order placed with payment by bank card and in which the bank issuing the CUSTOMER’s card has authorized the bank transaction, in the sense of blocking the value of the products and services purchased by the CUSTOMER in the CUSTOMER’s account, this amount will be unblocked by YOUAREIT within a maximum of 10 days from the date on which YOUAREIT became aware of this fact.
7.4.7. If some products ordered by the CUSTOMER through an order made with a bank card payment are not available in stock, YOUAREIT will inform the CUSTOMER of this fact and will order the release of the equivalent value of these products from the CUSTOMER’s account, if this amount was blocked on the CUSTOMER’s card, within a maximum of 10 days from the date on which YOUAREIT became aware of this fact OR the replacement of the products with other products in stock.
7.4.8. A placed order cannot be modified. If the customer wishes to make a modification (including or waiving products), he will cancel the order that does not correspond to his wishes and will place a new order in the system, provided that the products in the initial order have not already been processed/finalized.
7.4.9. From the moment the CUSTOMER validates the value of the order placed or when YOUAREIT informs the CUSTOMER about his order (by phone or via the order confirmation email), his order becomes a DISTANCE CONTRACT, according to O.G.34/2014 art. 2 point 7.
7.4.10. The delivery details of the products, including but not limited to the time required for delivery, do not constitute a contractual obligation on the part of YOUAREIT, the delivery time displayed on the product page or on the YOUAREIT website being an estimated delivery time, any delay not being a reason for either party to be able to claim damages from the other, in the event that either party may be or is prejudiced in any way as a result of the breach of obligations regarding the delivery of the products.
7.4.11. If a CUSTOMER modifies his/her personal data, using the forms available on the site, all ongoing contracts existing at that time, retain the data defined/accepted by the CUSTOMER before the modification. The new modified data will be taken into account for future contracts and, to the extent possible, for delivery and contact for ongoing contracts.
7.4.12. If the CUSTOMER places an order with the option of pick-up and payment at the office, the order will be processed and finalized after the CUSTOMER arrives at the office to confirm the order. In this case, the estimated time for processing and finalizing the order is approximately 30 minutes, unless otherwise communicated by YOUAREIT representatives. If the order is placed with the pick-up option at the office and payment is made by card online, the order will be processed without the CLIENT’s presence at the office and the CLIENT will be automatically notified as soon as the order has been finalized in order to be picked up at the office.
7.5. Telephone order
7.5.1. The CLIENT/MEMBER cannot place orders by telephone, but can only be helped to create an account on the SITE and place an order online.
7.6. Contract and completion
7.6.1. YOUAREIT will include in the package sent to the CLIENT and/or in electronic format all the necessary documents to attest to the purchase of the products/services by the CLIENT.
7.6.2. YOUAREIT will facilitate informing the CLIENT about the status of the order or the distance contract.
7.6.3. The distance contract to which the documents certifying the delivery to the CUSTOMER of the products contracted by him, by YOUAREIT, are added, becomes an honored Contract.
7.7. Transport/Delivery
7.7.1. The CUSTOMER has the option of transporting the purchased products/services via a courier company.
The cost of delivery depends on the weight and value of the order and will be specified after placing the ORDER through a confirmation email.
Orders received starting on Friday after 2:00 PM and until Monday morning at 10:00 AM will be processed on Monday in the order of arrival. If the volume of orders exceeds our processing capacity, they will be processed the following day. Special orders will have separately established conditions for payment and delivery, depending on their specifics.
YOUAREIT estimates the cost of transport and delivery based on indicators agreed upon with the courier company. By placing the order, the Customer accepts these estimates, regardless of the data that were the basis for determining this cost. Consequently, the Customer cannot request a lower transport cost based on their own weighing or measurements of the package.
7.7.2. Delivery will be made by express courier service, and the order will reach the CUSTOMER within the estimated delivery time indicated on the product page after placing the order, and is calculated after receiving the order registration. The term is an estimate and may change, depending on the degree of loading of the destination routes and the volume of deliveries of the courier company. Once the order has been taken over by the courier, YOUAREIT has no obligation to track the order/contact the courier to clarify any details regarding the delivery status of the order; however, YOUAREIT will provide the CUSTOMER with the necessary and reasonable support in order to clarify its status with the courier.
7.7.3. In the event that the product can be delivered beyond the term expressly agreed in writing between the Customer and YOUAREIT, YOUAREIT will inform the Customer by e-mail, applying the provisions of art. 7.8.3, in which case the Customer may cancel the order in writing, and in the event that payment was made prior to delivery, the amounts paid will be refunded in full according to the law, within 10 days from the date of cancellation.
YOUAREIT will make every effort to comply with the estimated delivery times mentioned on the site. However, YOUAREIT cannot be held responsible for any delivery delays or package losses caused by a third party by the consumer or by a cause that is not within the direct control of YOUAREIT, including unforeseeable causes, insurmountable causes such as fortuitous events or cases of force majeure.
In the event of non-receipt of the package within the indicated deadlines, we will investigate together with the courier company the reasons that determined this. During this period, no refund of costs can be made.
7.7.4. In the event of exceeding the estimated delivery time for the products in stock indicated in art. 7.7.2, YOUAREIT reserves the right to deliver the order even after exceeding the estimated delivery time if YOUAREIT has not been contacted in writing by the CLIENT regarding the cancellation of the order due to exceeding the delivery time. In particular situations, YOUAREIT may inform the CLIENT in advance regarding the delay in delivery of the order in case the order has not been processed to establish a new delivery time by mutual agreement or cancel the order / return its value if it has been paid. The lack of receipt by YOUAREIT of a response from the CLIENT regarding the delay in delivery or the impossibility of contacting the CLIENT at the indicated contact details, or the lack of a response following the telephone call, will be considered as tacit acceptance by the CLIENT for the extension of the delivery period. In all cases where the Customer expresses his/her option in writing to terminate the contract and cancel the order, if the product has already been paid for by him/her, and the estimated delivery time has been exceeded by at least 14 (working days), YOUAREIT will refund the amounts paid according to art. 7.7.3. In any situation where the estimated delivery time was a deposit, YOUAREIT may (at its discretion, without assuming an obligation in this regard) propose compensation solutions in case the CUSTOMER accepts the takeover of the order with the estimated delivery time exceeded (for example, gift vouchers/discount on subsequent orders placed on the website).
7.8. Quality and guarantees
7.8.1. Each product sold benefits from the warranty period in accordance with the Romanian legislation in force and under the conditions mentioned therein, a guarantee of conformity according to the provisions of Law 449/2003. In accordance with art. 11 of Law 449/2003, each MEMBER or the CUSTOMER may request, in case of lack of conformity, the repair, replacement of the product, or the return of its value according to the articles of this DOCUMENT.
Given the nature of personalized gift products, YOUAREIT cannot provide a guarantee for their use by customers more than what is mentioned by law.
Certain products may benefit from a contractual guarantee and this will be mentioned if applicable in the chapter with the product details at the time of its exclusive sale on the SITE. Clear details related to these guarantees are given by the product and component sheets mentioned by the manufacturers and suppliers and no CUSTOMER may request an extended guarantee, more than the existing one. This means that the product guarantee offered by YOUAREIT is 30 days from the date of delivery if no other guarantee term is mentioned on the product description page.
When requesting the guarantee, it is necessary for the CUSTOMER to send the defective products together with the accessories and related accompanying documents. If the products arrive unaccompanied by these, the products can be returned to the sender without the warranty being settled. Products that have physical defects, such as: blows, cracks, chips, cuts, products used in inappropriate conditions (exposure to a perfumed environment or other inappropriate conditions, subjection to large variations in temperature and pressure, mechanical shocks, incorrect handling), exposure to liquids or other substances, contact with chemical substances, are not covered by the warranty.
The warranty becomes void in the following situations:
– The products are damaged due to improper, abusive exploitation or improper maintenance.
– If a product is used for purposes other than the one for which it was designed and is brought in for warranty repair, its condition will be examined, and the reason for the failure will be identified.
– If interventions have been performed on the product by an unauthorized person.
– The product has damage caused by bad weather, fire, or accidental electrical voltages.
The warranty is not granted to the product damaged by a blow if it is proven that the problem is not due to manufacturing or material defects, we will inform you of the repair costs.
The customer will bear the costs of any unfounded request.
7.8.2. YOUAREIT does not guarantee the availability in stock of any product/service available for purchase on the SITE. In the event that YOUAREIT cannot execute the contract due to the product being unavailable, it will inform the CUSTOMER of this on the date on which YOUAREIT becomes aware of this case. In the event that the product has already been paid for by the Customer, the amounts paid as payment will be reimbursed by YOUAREIT within a maximum period of 30 days from the launch of the order, unless the parties agree otherwise.
7.9. Return of products
RETURN OF PERSONALIZED PRODUCTS
According to legal provisions (OG 130/2000) and the TERMS AND CONDITIONS, personalized products cannot be returned (in the event of a return, they are destroyed/scrapped, being made according to the customer’s specifications).
7.9.1 Exceptionally, the YOUAREIT CUSTOMER may return personalized products purchased through a distance CONTRACT in the following situations:
7.9.1.1 The packages show severe damage, or the products show manufacturing defects;
If the package delivered by the courier shows clear evidence of severe damage to the integrity of the package and its contents (the package is opened, torn, punctured, the contents are destroyed, etc.), any problems may be noted on the courier’s delivery document (called AWB) or a report of findings may be drawn up, photographs taken and the receipt and payment of the package refused.
However, minor, normal damage that is due to the handling and manipulation of the packages and does not affect their contents (for example, dusting/dirt on the outside of the packages, slight bending of the corners, etc.) is not considered a problem.
Any subsequent complaint regarding these aspects after delivery by the courier is void.
7.9.1.2 The products delivered do not correspond to the products in the confirmed order (they are incorrectly personalized and tangled);
In the event that the products are delivered incorrectly (the products are personalized with third-party data), the CUSTOMER will promptly notify YOUAREIT in order to remedy the situation and will strictly follow the instructions communicated by YOUAREIT (return/destruction of information regarding the respective third parties), having no right over the respective data/products that do not belong to it. In this case, YOUAREIT will replace the products free of charge and reserves the right to request the return of the package with the incorrect products.
7.9.1.3 The products have incorrect specifications on the site compared to reality.
The incidence of the situations described in article 7.9.1 above that may be considered acceptable reasons for the return/replacement of the product and/or the return of the value of the products in question must be reported immediately after receipt of the package by the Customer, by any means (telephone, email, messenger) and the transmission of all necessary information (including photos) regarding the products in question to analyze the situation. YOUAREIT reserves the right to refuse to resolve/return the products if the incidence of the situations described in art. 7.9.1 were reported by the Customer after the expiration of 10 days from the date of receipt of the Package and/or the refusal to transmit the necessary information requested by the Seller to evaluate the situation.
GENERAL RETURN RULES
7.9.1.4. The consumer has the right to unilaterally terminate the distance contract, without penalties and without giving a reason, within 14 working days from receipt of the product or, in the case of services, from the conclusion of the contract, except personalized products that cannot be returned according to the legal provisions and the TERMS. The only costs that may be borne by the consumer are the direct costs of returning the products according to O.G. 130/2000 and the amendments in OUG 34/2014, for individuals who purchase products from websites, using distance communication techniques, applying the definitions contained in O.G. 34/2014 art. 16. The return of the products must be made as much as possible in the original packaging, but with all accessories and documents, including the return form and without showing any trace of damage or wear, must be new, or used in any way (washed, etc.), must be complete (along with all its accessories and labels). Damage to the products or putting them in an unsaleable state leads to the refusal of the return.
7.9.2. THE CUSTOMER is obliged to notify YOUAREIT of his intention to return the purchased products by any means of written communication (e-mail/fax/etc) within a maximum of 14 working days from the receipt of the products and/or services and the communication of this fact to YOUAREIT.
If the purchased product has manufacturing defects, it will be replaced with a new product, provided that YOUAREIT is notified in writing within 14 days of receiving the product. If replacement is not possible, its value will be returned, or another product can be purchased.
7.9.3. THE CUSTOMER who notified YOUAREIT according to art 7.9.2, is responsible for ensuring that the products to which he referred will be returned to YOUAREIT within a maximum of 14 working days from the date of receipt of the products, of course with the dispatch of the notification (with confirmation of receipt from YOUAREIT and sending by courier), otherwise YOUAREIT will consider the request unfounded/invalid and may refuse the return.
The products will be sent with all the documents received that accompanied it and with the return form available on the YOUAREIT platform. The use of courier services allows tracking of the package, but YOUAREIT is not responsible for packages lost on the way back to the products.
7.9.4. THE YOUAREIT CUSTOMER cannot return the products purchased through a CONTRACT and/or cannot claim any other damages/compensation in the following situations:
7.9.4.1. Replacement of the purchased product with another product with different specifications or of a different type, except for the situation provided for in art. 7.9.1.3.
7.9.4.2. The return request caused by any situation provided for in 7.9.1 has the date of dispatch of the notification of the intention to return that exceeds 14 working days provided for in art. 7.9.2, from the working day following the date of the honored contract.
7.9.4.3. In the case of returning the product with one of the causes stated in art. 7.9.1, the returned product is not in the same condition in which it was delivered (in the original packaging, with all labels intact and the documents that accompanied it).
7.9.4.4. Conf.O.G. 34/2014 art. 16 YOUAREIT reserves the right not to accept the return of products that:
– by their nature, cannot be returned or that can degrade or deteriorate quickly, such as extremely fragile or breakable products (if applicable);
– the products are made according to the specifications presented by the consumer or clearly personalized
– DIY products
– gift packaging
– the product no longer has the complete original packaging in which it was delivered (the product box)
– products that show signs of use
7.9.5. In the event of a refund of the product value, this will be made no later than 14 days from the confirmation of the return by YOUAREIT. The return is made only to accounts indicated by the Client. No cash returns or refunds are made.
7.9.6. In the event of replacing the product with an identical one, according to 7.9.1.1, the replacement will be made under the conditions and limits of a normal order.
7.9.7. If the CLIENT has returned a product in accordance with the provisions of art. 7.9.1.1, and YOUAREIT does not have an identical product for replacement, it will offer the CLIENT the product value in accordance with 7.9.5.
7.9.8. The value of additional services, including but not limited to the transport of the products, paid by the CLIENT, is not refunded.
7.9.9. In all cases, the return/reshipment costs will be borne by the CUSTOMER, at the costs requested by the Courier for standard deliveries, except for the situations presented in points 7.9.1.1 and 7.9.1.2, as well as in the case of lack of conformity according to 7.9.1.3, in which case YOUAREIT will bear the cost of the transport. Also, in the case of delivery of wrong products, according to chapter 7.4., the return costs are borne by YOUAREIT.
7.9.10 Payment methods accepted by YOUAREIT available:
– Payment by bank transfer: THE CUSTOMER will pay the cost of the ordered products to the bank account mentioned in the ORDER form.
– Cash on delivery: THE CUSTOMER will pay the cost of the order to the courier agent upon receipt of the package.
– Online card payment: THE CUSTOMER will pay online with a bank card.
– Payment via iPay: THE CUSTOMER will pay using his/her iPay account.
In some situations related to internal marketing policy, payment security and deliveries, YOUAREIT may inform the customer that certain orders can only be honored if a certain payment method is used. If the customer refuses the proposed payment method, the order is canceled without any obligation on either side.
“Special Orders” products (personalized or made-to-order products) cannot be returned. If the returned product is part of a promotion/discount/promotional package and following the return the initial conditions of the promotion are no longer met, the corresponding amount will be deducted from the value of the returned products to be paid to the customer.
The provisions of the laws governing online shopping no longer apply if the customer shows up at the company’s headquarters to pick up the order in person, even if it was purchased from the online store’s website because it is considered that the product was checked at the time of pick-up and that it is in accordance with the customer’s requirements.
8. Fraud
8.1. YOUAREIT does not request from its CUSTOMERS or USERS, by any means of communication (e-mail/telephone/SMS/etc.), information regarding confidential data, bank accounts/cards or personal passwords. The only exception is CUSTOMERS who are legal entities, in the sense that YOUAREIT obtains the account number, respectively the CUSTOMER’s bank, on whose name an order will be invoiced if there are any ambiguities or for order confirmation.
8.2. THE CUSTOMER / MEMBER assumes full responsibility for the disclosure of his/her confidential data to a third party.
8.3. YOUAREIT declines any responsibility in the event that a MEMBER/CLIENT is/is harmed in any way by a third party claiming to be/represent the interests of YOUAREIT.
8.4. THE CLIENT or MEMBER will inform YOUAREIT of such attempts, using the contact details.
8.5. YOUAREIT does not promote SPAM. Any MEMBER/CLIENT who has explicitly provided his/her email address on the SITE may opt to delete it, which will mean deactivating the customer account associated with this email address. It is also prohibited to send to YOUAREIT or to the SITE messages that contain viruses, carry out political or advertising campaigns, chain letters or any form of spam.
8.6. Communications made by YOUAREIT by electronic means of remote communication (i.e. email) contain the complete and compliant identification data of the sender or the link to them, at the date of transmission of the content.
8.7. The following purposes, achieved or not, will be considered an attempt to defraud the site/content and/or YOUAREIT and criminal investigation will be initiated against those who have attempted to, or have achieved these purposes:
8.7.1. to access any type of data of another MEMBER/CLIENT by using an account or by any other method.
8.7.2. to alter or otherwise modify the content of the Site or Content sent by any method by YOUAREIT to the MEMBER/CLIENT
8.7.3. to affect the performance of the server/servers on which the SITE runs
8.7.4. to access or disclose to any third party who does not have the necessary legal authority, the content sent by any means by YOUAREIT to the MEMBER/CLIENT when he is not the legitimate recipient of the content.
8.8. The pursuit of obtaining advantages by using false accounts (names that are not real or the use of the identity of some people by other people) is considered an attempt at fraud and will result in the cancellation of the advantages obtained, blocking access to the YOUAREIT SITE and reporting to the authorities.
9. Limitation of liability
9.1. YOUAREIT cannot be held liable to any natural or legal person who uses the SITE or the CONTENT, other than within the limits of the articles that constitute this DOCUMENT.
9.2. YOUAREIT cannot be held liable for any kind of damage (direct, indirect, accidental or not /etc.) resulting from the use or inability to use the content type information presented or not on the SITE or for any type of errors or omissions in the presentation of the content that may lead to any kind of loss.
9.3. In the event that a MEMBER/CLIENT considers that a Content sent by any means by YOUAREIT violates copyright or any other rights, he/she may contact YOUAREIT for details, according to the contact details, so that YOUAREIT can make an informed decision.
9.4. YOUAREIT does not guarantee the MEMBER or CLIENT access to the site or service and does not grant him the right to download, modify, reproduce, copy, partially and/or fully exploit the CONTENT, in any manner, or to transfer to any third party any content to which he has and/or has obtained access, based on a user agreement, without the prior written consent of YOUAREIT.
9.5. YOUAREIT is not responsible for the content, quality or nature of other sites reached through links in the content, regardless of the nature of these links. For those sites, the responsibility lies entirely with their owners.
9.6. YOUAREIT is exempt from any liability in the event of the use of the sites and/or content transmitted to the MEMBER or CLIENT by any means (electronic, telephone, etc.), through the sites, e-mail or an employee of YOUAREIT, when this use of the content may or may not cause damage of any kind to the MEMBER, CLIENT and/or any third party involved in this transfer of Content.
9.7. YOUAREIT does not offer any direct or indirect guarantees that:
9.7.1. The service will be in accordance with the CLIENT’s requirements;
9.7.2. The service will be uninterrupted, secure, or error-free of any kind;
9.7.3. The products/services obtained free of charge or for a fee through the service will meet the CLIENT’s requirements or expectations.
9.8. The operators, administrators and/or owners of the site are not, in any way, responsible for the relationships or consequences thereof resulting from, but not limited to, purchases, special offers, promotions, promotions, or any other type of relationship / connection / transaction / collaboration / etc. that may arise between the CLIENT or MEMBER and any of those who promote themselves directly or indirectly through the site.
9.9 The maximum amount of damages that can be paid to any customer in the event of non-delivery or improper delivery is the amount collected by YOUAREIT from that customer, for that delivery. The receipt of the products represents the customer’s acceptance that the products have arrived in good condition. The proforma invoice and the fiscal invoice constitute the sales-purchase contract according to the Romanian legislation in force. The customer expresses his explicit agreement upon signing the shipment regarding the fact that he has received the products and that they are in accordance with the order.
10. Force majeure and fortuitous event
10.1 YOUAREIT, its partners and suppliers cannot be held liable for any delay or error in the execution of contractual obligations or in relation to the content provided on the SITE, resulting directly or indirectly from causes of force majeure or which do not depend on the will of YOUAREIT. This exemption includes, but is not limited to: operating errors or unauthorized access to YOUAREIT technical equipment, computer viruses, lack of internet or telephone connection, operating errors, strike, calamity, war, etc.
10.2. Unless otherwise expressly provided, neither party to a concluded contract, which is still in progress, shall be liable for the failure to perform on time and/or properly, in whole or in part, any of the obligations incumbent upon it under the contract, if the failure to perform the respective obligation was caused by a force majeure event.
10.3. The party or the legal representative of the party invoking the aforementioned event is obliged to immediately and completely notify the other party of its occurrence and to take any measures at its disposal in order to limit the consequences of the respective event.
10.4. The party or the legal representative of the party invoking the aforementioned event is exempted from this obligation only if the event prevents it from completing it.
10.5. If, within 15 days from the date of its occurrence, the respective event does not cease, each party shall have the right to notify the other party of the full termination of this contract without any of them being able to claim any other damages from the other.
10.6. The party invoking the force majeure event must prove the impossibility of performing the obligations within 30 days from the date of the occurrence of the event, but within the limits of art. 9.3.
11. Disputes
11.1. By using/visiting/viewing/etc. the Site or any content sent by YOUAREIT to the MEMBER/CLIENT by accessing and/or sending by any means (electronic, telephone, etc.), the latter declares his/her agreement at least with the provisions of these chapters of the “Terms and Conditions”.
11.2. Any dispute with reference to these “Terms and Conditions” that may arise between the MEMBER/CLIENT and YOUAREIT will be resolved amicably. If this is not possible, the conflict will be resolved by the competent court at the headquarters of YOUAREIT, in accordance with the Romanian laws in force.
11.3. YOUAREIT is not liable for any losses, costs, lawsuits, claims, expenses or other liabilities, if they are directly caused by the failure to comply with the “Terms and Conditions”.
11.4. If any of the above clauses is found null or invalid, regardless of the cause, this clause will not affect the validity of the other clauses.
11.5. This document has been drafted and will be interpreted in accordance with Romanian law.
12. Final Provisions
12.1. YOUAREIT reserves the right to make any changes to these provisions, as well as any changes to the site/its structure/service, including changes that could affect the site or any content, without prior notification to the MEMBER or CLIENT.
12.2. YOUAREIT cannot be held responsible for any errors that may appear on the site for any reason, including due to changes, settings, etc., that are not made by the site administrator.
12.3. YOUAREIT reserves the right to insert advertising banners of any nature and/or links on any page of the site, in compliance with the legislation in force.
12.4. If any of the clauses in this DOCUMENT are found to be null and void, regardless of the cause, this will not affect the validity of the other clauses. Upon placing the order, the customer accepts without objection the present Terms and Conditions, their value being the same as a validly concluded contract, and the customer fully assumes the rights and obligations arising from the purchase on the website www.youareit.ro.
13. Feedback
13.1. If there are questions or suggestions regarding the services and products of ATOZIT SRL, please contact us by email at info@youareit.ro. Feedback can be sent by any of the methods provided, in compliance with the legal conditions: the messages must not be illegal, threatening, defamatory, etc. to YOUAREIT or a third party.
13.2. Any comments, questions, feedback, ideas, suggestions or other communications or information made by the USERS of the site about or relating to YOUAREIT or the website www.YOUAREIT.ro, its functionality or improvement, will remain the property of ATOZIT SRL, which will exclusively own the rights to put them into practice and which will be exempted from any obligation to compensate for them.
Privacy and Personal Data Security Policy
Please review the Privacy Policy regarding the processing of personal data, which is part of this DOCUMENT.
See the Cookies Policy, which is part of this DOCUMENT.
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